Privacy Policy

Last updated: November 14, 2026

This policy describes how Mike Kostersitz (“we”, “us”) handles information when you use our apps and games: Clockwork Ascent, NullRoute, and Cloud Media Player (collectively, the “Apps”). Each app’s specific data practices are noted where they differ.

Who is responsible

Mike Kostersitz is responsible for information covered by this policy. Contact us at support@kostersitz.com.

Information we collect

Information you provide

• Support messages: When you contact us for help, we receive the content of your message, your email address, and any attachments you include. We use this only to resolve your issue.

Information collected automatically

• Crash reports and diagnostics: All Apps may collect crash logs and basic diagnostic data to help us identify and fix bugs. This may include device type, OS version, and an anonymized device identifier. On Apple platforms, this flows through Apple’s crash reporting infrastructure; you can opt out in Settings → Privacy & Security → Analytics & Improvements. On Windows, crash data is collected through the platform or mechanism noted in the app’s store listing.
• Store analytics: Platform stores (App Store, Microsoft Store) may share aggregated, non-identifiable download and usage statistics with us. We receive totals and trends, not individual user data.

Cloud Media Player — additional data

• Cloud storage access: Cloud Media Player connects to third-party cloud storage services (such as iCloud Drive, Dropbox, or others you authorize) using the credentials and permissions you grant. We access only the files and folders you direct the app to use. We do not store your cloud provider credentials; authentication is handled by the provider’s own OAuth flow.
• Local media library: Playback history and playlists you create are stored locally on your device. On Apple platforms, they may also sync to your personal iCloud account if you enable it. We do not receive or store this data on our servers.

Clockwork Ascent — additional data

• Game progress: Your progress and settings are saved in the app’s own storage on your device. They are not synced through iCloud and are never sent to us. If your device backs up apps to iCloud or your computer, Apple may include this data in that backup under Apple’s own terms. Deleting the app deletes it.
• In-app purchases: Purchases and subscriptions are handled entirely by Apple through the App Store. We never see your payment details or Apple Account. Apple tells the app only which products you own, and the app keeps a record of that on your device so unlocked chapters work offline.
• No accounts, ads or analytics: Clockwork Ascent has no sign-in, shows no ads, and contains no analytics, advertising or tracking code. Apart from the App Store purchase system, the game does not connect to the internet.

NullRoute — additional data

• Game progress and settings: Stored locally on your device. On Apple platforms, they can optionally sync via your personal iCloud account. On Windows, they are stored locally only. We do not receive this data.

Information we do not collect

We do not collect names, email addresses, or account information from within the Apps (outside of support communications). We do not use advertising SDKs, behavioral tracking, or sell any personal information.

How we use information

• To deliver and maintain the Apps
• To investigate and fix bugs and crashes
• To respond to support requests
• To meet legal obligations

We do not use information for advertising or sell it to third parties.

When information is shared

• Apple: On Apple platforms, crash data and store metrics flow through Apple’s services. See Apple’s privacy policy.
• Microsoft: On Windows, store metrics flow through Microsoft’s services. See Microsoft’s privacy policy.
• Cloud storage providers: Cloud Media Player communicates directly with the cloud services you authorize. Those providers handle your data under their own privacy policies.
• Legal reasons: We may disclose information if required by law or to protect the rights and safety of users.

We do not share personal information with advertisers, data brokers, or analytics platforms.

Retention and deletion

• Crash and diagnostic data is retained by the platform (Apple, Microsoft) according to their policies. We review aggregate crash data as needed and do not maintain a separate store.
• Support communications are retained for up to two years to allow follow-up on unresolved issues, then deleted.
• Local app data (saves, settings, playlists) lives on your device; you control it directly and can delete it by removing the app or clearing its storage. On Apple platforms, iCloud-synced data is also in your personal iCloud account and can be managed there.

To request deletion of support communications, email support@kostersitz.com. We will confirm deletion within 30 days.

Your choices and rights

• Crash reporting (Apple platforms): Opt out in Settings → Privacy & Security → Analytics & Improvements.
• Crash reporting (Windows): Refer to the app’s store listing or in-app settings for the opt-out mechanism available on your version.
• iCloud sync (Apple platforms only): Disable per-app in Settings → [your name] → iCloud.
• Cloud Media Player permissions: Revoke cloud storage access at any time within the app’s Settings, or through your cloud provider’s connected-apps settings.
• Support data: Request access, correction, or deletion of support communications at support@kostersitz.com.

If you are in the European Economic Area, UK, or California, additional rights may apply. Contact us to exercise them.

Children

Our Apps are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information through a support request, contact us at support@kostersitz.com and we will delete it promptly.

Content ratings are noted in each app’s store listing. Parents and guardians can manage in-app purchase permissions through platform parental controls (Screen Time on Apple platforms, Family Safety on Windows).

Security

We use standard industry safeguards for support communications (encrypted email and storage). The Apps themselves do not transmit personal data to our servers. No security measure is completely failsafe; we encourage you to keep your device OS and Apps up to date.

International transfers

We are based in the United States. If you contact us from outside the US, your support communication will be processed in the US. We handle it with the same care regardless of origin.

Changes to this policy

We will post updates here and revise the “Last updated” date. For material changes, we will note the change prominently on this page for at least 30 days.

Contact

Privacy questions or requests: support@kostersitz.com